Return & Refund Policy
💎 Foligno Return & Refund Policy
At Foligno, we believe that radiant beauty begins with trust. Our mission is to give you a smooth, elevated experience — from the moment you unbox our product to the way it makes you feel every morning.
We’ve designed a clear, hassle-free policy to support your peace of mind.
📅 30-Day Glow Guarantee
If you’re not satisfied with your purchase within 30 days, we’ll do everything we can to make it right — from usage tips to a refund or replacement, depending on the case.
Please Note:
To be eligible for a refund, we kindly ask for clear photo or video proof showing your product and results.
Shipping fees are non-refundable.
📦 Returns
To qualify for a return:
The product must be unused, unopened, and in its original packaging
Return request must be made within 15 days of delivery
How to return:
Email us a photo of your unopened product
Upon approval, we’ll send return instructions
Once we receive and inspect your item, we’ll refund your order subtotal (excluding shipping)
🕒 Please allow 5–10 business days for your refund to appear in your bank or card account
🚚 Return shipping is the responsibility of the customer
⚠️ Due to hygiene protocols, we do not accept returns of opened or used products
🧼 Hygiene & Product Safety
For the health and safety of all our customers, used products cannot be returned.
This ensures that every Foligno item you receive is fresh, untouched, and perfectly clean.
💥 Damaged or Defective Items
If your item arrives damaged or defective, please reach out within 48 hours of delivery.
We’ll gladly send you a replacement or offer an alternative resolution.
To help us process faster, please provide:
A brief note describing the issue
A clear image of the product and its packaging
❓ Need Help?
Our Customer Care Team is here to support you — day or night.
📧 Reach us anytime at: support@folignoproducts.com
Weekend responses may take up to 48 hours due to limited staffing.
Thank you for choosing Foligno — where elegance meets care. We’re honored to be part of your skincare journey. 🤍
Please note that we reserve the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most recent version prior to purchasing or using our products.
By purchasing from Foligno, you agree to the terms outlined in this policy.